We accept Credit Cards (Visa, American Express, Discover and Mastercard) and Paypal.
By law, all CT state residents will be charged a sales tax of 6.35%. If you are a business or using the cord for resale, please email me your tax id and we will refund you the tax.
Volume Discounts on BOBBINS
+ 10 Bobbins = 10% off
Volume Discount On ROLLS
+ 8 rolls = 10% off
+15 rolls = 20% off
JEWLERY DESIGNERS, BEAD STORES, CRAFT STORES
Please email me at firstname.lastname@example.org for special wholesale rates
(Tax-id needed to qualify for these rates)
We are currently in process of making these discounts automatic or calculated upon checkout. The .5mm size has been finished. For the other sizes we will be continuing to process this discount as a refund until we can get all sizes up and running. Thanks for your patience in this manner.
DOMESTIC SHIPPING INFORMATION (US and CANADA)
We ship by First Class Mail (5 - 7 days) unless otherwise specified. Shipping is calculated based on distance and weight or your package.
We offer Priority Mail (3 -5 days) as well as Express Mail (1-3 days)
Tracking is included with all purchases shipped within the United States.
International Shipping Information (Worldwide)
All VAT, taxes, customs fees, etc are the responsibility of the buyer, so please contact your customs office to familiarize yourself with your countries fees and regulations. All packages will be shipped out with a customs declaration indicating CORD and the value of the order listed.
*First Class International Mail (7 - 10 days): No Tracking/No Insurance: Shipping is calculated based on distance and weight. (see note below)
Priority Mail (5 -7) days: Minimum Tracking
Priority Mail Medium Flat Rate Box (5 - 7 days): Minimum Tracking
Priority Express Mail (3 - 5 days) : Full tracking
*Please Note: If you choose the first shipping options, once the package has left my store it becomes yours or the customer's responsiblity. As the US postal office has no influence outside of the US, We and they have no way of tracking it once it has made it into your country. Please allow 3 full weeks for any customs delays before contacting your customs office as most, if not all, of our packages have made it to their destinations successfully within this time frame. Thanks.
Returns (60 days)
Customer service is really important to us. If for some reason you are unhappy with your purchase, please email me and let me know. Returns will be accepted if postmarked within 60 days after purchase. Full refund will be given (through paypal) when item is safely back on the shelves. Please note that all return shipping charges are the responsibility of the buyer.
Please send all returns to:
Tangles'n Knots, 82 Bonny View Rd, West Hartford, CT 06107 (include original packing slip with instructions for refund/exchange)