Covid-19 Updates
April 1, 2021
INTERNATIONAL (INCLUDING CANADA): We have expanded our International shipping options! And have now added Priority mail and Priority Mail Express options for our international customers.
NOTE: If you choose one of these two options, please be aware that:
1). Depending on the COVID situation in your country.. packages can still take up to 3 months to arrive so please be patient if your package seems like it is lost..
2). Please be aware that we are not responsible for packages that get lost in transit. We do not control USPS and should your order get lost on its way to you, we will no longer refund the shipping portion of your order.
February 1, 2021
CUSTOM DYED COLORS: We have just been informed by our supplier that certain custom dyed colors will be put on hold during COVID as the factory has shifted some of its resources to making masking cording and elastic. We do apologize and will keep you updated on any change moving forward.
COLORS INCLUDE:
SHIPPING UPDATE: We are continuing to ship on an every other day basis.
SHIPPING TIME: Most of our packages are now arriving on time or within a week of normal shipping time with the exception of international packages which can take longer.
PLEASE NOTE: Due to COVID, ALL of the shipping companies have currently suspended their money back guarantee on shipping time so please do not expect a refund if the package does not arrive within the allotted time frame. It will arrive .. JUSt BE PATIENT!
SATURDAY SHIPPING: The only packages that ship on Saturday are express packages so please keep this in mind if you need us to ship your package before the end of the week.
INTERNATIONAL (INCLUDING CANADA): Due to the number of international packages that are just not reaching their destination by USPS we are suspending this service for the time being. You can still place international orders, we just ask that you choose one of the other shipping options like FED EX, UPS, DHL or ARAMEX Parcel.
Hope you are all Staying Safe and Happy Knotting..