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Orders/Shipping/Returns

3 ways to order!

  1. Order through the website
  2. Call in your order:  (860) 748-7454
  3. Email order to  karen@tanglesnknots.com We will send you an invoice through paypal or will call you for a credit card number. 

We will ship all packages within 2-3 business days of receipt of order and payment unless otherwise specified on the front of the website.   You will receive an email from us confirming receipt of your order and another email when your package is actually in the mail!  

OUT OF STOCK ITEMS

Once in a while, an item will be out of stock.  If the item is due in within a week or two we will place your order on backorder and ship when it arrives.  If not, we will issue a full refund for the item or email you for options.

PAYMENT OPTIONS

We accept Credit Cards (Visa, American Express, Discover and Mastercard) and Paypal. 

SALES TAX

By law, all CT state residents will be charged a sales tax of 6.35%.  If you are a business or using the cord for resale, please email me your tax id and we will refund you the tax.

 

DOMESTIC SHIPPING INFORMATION (USA)

Shipping is FREE

  • on all ROLLS, BEADS and TOOLS

We ship by USPS First Class Mail (5-7 days) or Priority Mail (2-3 days) depending on the weight and distance of your package.  

Tracking is included with all purchases shipped within the United States.

 

INTERNATIONAL SHIPPING

Customs and Import Taxes:

All VAT, taxes, customs fees, etc are the responsibility of the buyer, so please contact your customs office to familiarize yourself with your countries fees and regulations.  All packages will be shipped out with a customs declaration indicating CORD and the value of the order listed.

Shipping Costs:

International shipping rates are based on the total dollar amount of your package.  They are also only estimates.  If actual shipping cost is significantly higher than S&H paid a Paypal invoice will be sent by email before shipping. If shipping & handling cost is substantially lower a refund will be issued via Paypal.

Please feel free to email us at karen@tanglesnknots.com first if you would like a more accurate estimate as to the actual shipping cost of your order.

Priority Mail Flat Rate Envelopes:

If your order is above $70.00 and fits in a priority mail padded flat rate envelope we will ship it that way $20.00 (CANADA) $25.00 (WORLD)  Refunds will be issued on any additional postage you may have paid.

Lost or Misplaced Packages

Please allow 3-4  full weeks for any customs or mailing delays before assuming your package has been lost.  If you feel your package has been misplaced, please contact your local post office first and then us as they are in the best position to track your package. 

NOTE:  It can sometimes take up to 5 weeks for a package to clear customs, 8 weeks if it is a busy time of the year like December so please take this into account when ordering.  

 

International Shipping  CANADA

First Class International :  NO TRACKING:  10-15 BUSINESS DAYS:  
Priority  Class International :  TRACKING:   7-10 BUSINESS DAYS
 Total Amount Purchased

Estimated

Shipping Cost

$0.00 - $10.00 $8.00 First Class International
$10.01 - $30.00 $12.00 First Class International
$30.01 - $50.00 $15.00 First Class International
$50.00 and up $20.00 Priority Mail Flat Rate Envelope  (when Possible)
$50.01 - $100 $30.00 Priority Mail International
$100.01 - $200 $35.00 Priority Mail International
$200.01 and up $50.00 Priority Mail International

 

International Shipping

First Class International :  NO TRACKING:  10-15 BUSINESS DAYS:  
Priority  Class International :  TRACKING:   7-10 BUSINESS DAYS
 Total Amount Purchased

Estimated

Shipping Cost

$0.00 - $10.00 $8.00 First Class International
$10.01 - $30.00 $12.00 First Class International
$30.01 - $50.00 $15.00 First Class International
$50.00 and up $25.00 Priority Mail Flat Rate Envelope  (when Possible)
$50.01 - $100 $30.00 Priority Mail International
$100.01 - $200 $45.00 Priority Mail International
$200.01 and up $65.00 Priority Mail International

 

 

RETURNS (30 DAYS)

Not happy with your purchase? We accept all returns within 30 days for a full refund (minus the shipping costs)  

Over 30 days, and we will issue you a store credit which will come in the form of a coupon code.  

Please send returns with a copy of your original invoice and a note instructing us on the return or exchange of items.  Make sure to package your order well as we cannot issue a refund or a store credit for any items that are damaged during transit.  

All returns should be sent to:

Tangles'n Knots

82 Bonny View Rd

West Hartford, CT 06107

Thank you!